a personality type characterized by ambition, high energy, and competitiveness.
1) Prioritize what matters most based on principles that make the organization win,not preference that makes you feel good. Often a Type A leader will remain frustrated because they feel as if those in their organization are not keeping pace with their expectations. The problem is often their expectations are not prioritized or articulated. This will result in both the leader and the volunteer staff feeling a sense of failure. The leader thinks, “We should be at a higher level,” the volunteer thinks, “No matter what I do, it seems to not be enough.”
Prioritize your expectations based on what causes a win for the organization and lower your expectations on superfluous elements that do not fulfill the dominant objectives. I know when I say lower your expectations you are pushing back, saying, “No, we can’t do that.”
Remember, this is more about the development of the team than it is the fulfillment of your drive. Your team wants to help you win; however when you don’t clarify your objectives, and have a broad and ambiguous definition of the win, then they can’t help you win. You will end up getting on to them about a preference, when they actually got the principle right.
2) Remember they will value what they see you validate. People really don’t do what is effective; they do what they get validated for. We must learn to validate the why more than the what. Lets say that you see a greeter ignore a person walking in to go pick up a piece of trash. You then validate them for picking up the trash. What you are doing is showing them what you value by what you validate. The next time that greeter sees a piece of trash they will abandon their main objective to pick up a piece of trash almost every time.
To focus on the why more than the what, means that you would say to that volunteer, “I am so glad you are here to make every person smile who comes in the door. Your main purpose is to make everyone who comes through your door smile, and feel welcomed. If that means you have to tell your friends you will talk to them later or wait to pick up a piece of trash until after you have welcomed the guest, then that is a win. I am so glad we have you at this post.”
In doing this, you are validating the purpose.
C) ← (Type A humor)
Remember your real work is to develop people’s character, not to change their personalities. You will be perpetually frustrated if you think that you are there to change their personalities. God sends you people, not to make them more like you, but so you can help them become more like Him.
Do these things, and you will raise the standard without raising cane.